Dispute Resolution

Bunge receival sites pride themselves on delivering accurate results in the most efficient way. All loads are treated as 1 unit unless in the case of a split load from separate commodities. We do offer a re-test from the same sample bucket with the result an average of the 2 tests. Should you believe the test has been classified incorrectly please let the sample stand know and they can collect a sample for verification. For most visually determined items this can be completed at the Bunge Bunbury laboratory. However if the sample requires external testing for items such as Protein, Moisture, Oil, Test Weight, Screenings, Falling Number, Foreign Material, Admixture or Impurities the sample will be sent away at the growers cost. The delivery will be binned according to the results received at the sample stand. Upon confirmation from the independent laboratory a ruling will be passed on to the grower. If the ruling is in favor of the grower by 15% or greater from the original result Bunge will repay the sampling costs to the grower.

All NIL tolerance items as outlined in the receival standards are final and no retest procedure can be initiated.

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